At Baby Supply Store, we understand that choosing the perfect products for your little one requires careful consideration. Just as we meticulously select each baby bed, activity toy, and bedding set with your child’s safety and comfort in mind, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our hassle-free returns and exchanges policy is here to help.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Our Policy

Before initiating a return or exchange, please ensure:

  • Your request falls within our 15-day return window from the delivery date
  • The item is in its original condition – unused, unwashed, with all tags attached and in original packaging
  • You have your original order confirmation or receipt

Step 2: Initiate Your Return or Exchange

Contact our customer service team within 15 days of receiving your order to request a return or exchange authorization. You can use the template below or email us directly at [email protected].

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Baby Supply Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Quantity]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund to original payment method / Exchange for (specific product)]

I confirm that the item(s) are unused and in original packaging with all tags attached.

Thank you,
[Your Full Name]
[Your Phone Number]

Step 3: Package and Ship Your Return

Once your return is authorized:

  • Carefully pack the item(s) in their original packaging
  • Include a copy of your order confirmation or the return authorization email
  • Ship to our returns address (provided in your authorization email)
  • We recommend using a trackable shipping service and keeping your tracking number

Refund Information

Refund Processing Time

Once we receive and inspect your returned item(s):

  • Refunds are processed within 5-7 business days
  • You’ll receive an email confirmation once your refund is processed

Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

Please note that shipping costs are non-refundable, unless the return is due to our error or a defective product.

Important Exceptions

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Beauty & Makeup Purses (due to hygiene considerations)
  • Bibs (unless packaging remains completely sealed)
  • Changing pads and covers (for health protection reasons)
  • Any items that have been used, washed, or damaged after delivery
  • Products without original packaging or tags

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Exchange Requests

Exchanges are subject to product availability. If the item you want is out of stock, we’ll process a refund instead. Additional shipping charges may apply for size/color exchanges.

Need Help?

Our customer service team – fellow parents who understand your needs – is here to help with any questions about returns or exchanges.

Email: [email protected]
Address: 21323 North 64th Avenue, Glendale, US 85308

We typically respond within 24 hours during business days.

Thank you for choosing Baby Supply Store. We’re committed to ensuring your complete satisfaction with every purchase, just as we’re dedicated to providing the safest, highest-quality products for your little ones.