About Our Store & Products

What types of products does Baby Supply Store offer?
We carefully curate a wide range of premium baby products including accessories, activity toys, baby beds and nests, bedding for all ages, bathrobes, changing essentials, and much more. Each product is selected with the same attention to detail we’d want for our own children.
Are your products safe for babies?
Absolutely. Your baby’s safety is our top priority. All our products meet or exceed international safety standards, and we thoroughly vet each item before adding it to our collection to ensure it provides the quality and safety your little one deserves.
Do you offer products for different age groups?
Yes, our product range covers essentials for newborns through to junior years, with specific categories like Baby Beds, Baby Nests, Bedding – Baby, and Bedding – Junior designed to grow with your child.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and enter your email address. We’ll send you instructions to reset your password securely.

Payment & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your complete payment details on our servers.
Do you offer free shipping?
Yes! We’re pleased to offer free shipping on all orders over $50 via EMS. For orders under $50, we offer Standard Shipping for $12.95 using DHL or FedEx.
Are there any hidden costs or fees?
No hidden fees. The price you see is what you pay, plus applicable shipping costs unless you qualify for free shipping. International customers may be responsible for customs duties or taxes imposed by their country, which are beyond our control.

Shipping & Delivery

How long does order processing take?
Our dedicated team carefully prepares each package with attention to detail. All orders require 1-2 business days for processing before dispatch. During peak seasons, processing may occasionally take slightly longer, but we’ll keep you informed of any delays.
What are my delivery options?
We offer two shipping options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after dispatch
• Free Shipping (orders over $50): Via EMS, delivered within 15-25 days after dispatch
Do you ship internationally?
We’re proud to serve parents across the globe, shipping to most international destinations with the exception of some Asian countries and remote locations. If you have questions about delivery to your specific location, please contact our customer service team.
How can I track my order?
Once your order is dispatched, we’ll send you a confirmation email with tracking information. This allows you to follow your package’s journey right to your doorstep, giving you peace of mind as you await your baby’s new essentials.
What if my delivery is delayed?
While we work with world-class carriers and provide delivery estimates, occasionally factors beyond our control like customs processing or weather conditions may cause delays. We promise to work diligently to ensure your baby essentials arrive as quickly as possible.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return most items within 15 days of receipt for a refund or exchange. Items must be in original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and address.
Are there any items that cannot be returned?
For health and safety reasons, certain personal care items may not be returnable unless defective. Please contact us with specific questions about returning a particular product.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.

Still Have Questions?

Our customer service team is here to assist you with any questions or concerns. As parents ourselves, we understand how important these essentials are for your little one.

Please contact us at [email protected]

We’re committed to ensuring your Baby Supply Store experience is as comfortable and worry-free as our products.